Delete your account

This page explains how to delete your account in the app “Gateklar” and what happens to your data.

App: Gateklar
Provider: Sebastian Ploeger
Contact: gateklar@ploeger.io

Important: if you only remove the app from your device, your account remains. To delete the account and your data, use one of the two options.

Option 1: Delete in the app

Open the app “Gateklar” and sign in.
Tap the Account tab at the bottom.
In the Data & account section, tap Delete account permanently.
Confirm the question Delete account permanently?

The app then starts the deletion on the server: all data of your account and your sign-in are deleted, and you are signed out. This cannot be undone.

Option 2: Request deletion by email

You no longer have the app installed or can no longer get into your account? Then send us an email:

To: gateklar@ploeger.io
Subject: Delete account – Gateklar
Content: the email address you use to sign in to the app

If possible, please write from the email address that belongs to your account. So that nobody can delete other people’s accounts, we may ask you to confirm the deletion from that address. We then delete your account with all its data and confirm the deletion by email.

What is deleted

your account: your email address and your sign-in,
your trips with travellers and criteria,
the results and price alerts stored for them,
your notification settings and, if you switched on push notifications, the push token of your device.

What is kept and for how long

Click statistics without any link to you: if you opened a booking link in the app, only which partner was clicked and when remains. The link to your account and your trips is removed when the account is deleted.
Deletion marker: for two hours the server remembers the identifier of the deleted account, so that an app that is still open cannot store anything for this account any more. The marker is then deleted automatically.
Sign-in data at Google (Firebase Authentication): according to Google's own documentation, the sign-in data is removed from live and backup systems within 180 days after the deletion.

[Placeholder: further retention with duration and reason – e.g. server logs, statutory retention periods; add before publication]

Bookings with partners